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Warranty & Care Policy
Atlier Jewelry – Warranty & Care Policy
Last Updated: 01/12/2025
At Atlier Jewelry, every piece is a reflection of our dedication to artistry, precision, and ethical craftsmanship.
We take pride in creating jewelry meant to last for generations. This Warranty & Care Policy outlines our commitment to quality and how you can best maintain your jewelry’s timeless beauty.
1. Warranty Coverage
We offer a one-year limited warranty from the date of delivery against manufacturing defects in materials or workmanship.
Under this warranty, Atlier Jewelry will repair or replace any defective item at no additional cost, provided that:
The defect is a result of craftsmanship, not misuse or normal wear and tear.
The jewelry has not been altered, resized, or repaired by another jeweler.
Proof of purchase is provided.
Each case will be reviewed by our quality assurance team before confirming eligibility.
2. What Is Not Covered
This warranty does not cover:
Normal wear and tear, scratches, or discoloration due to usage or exposure.
Damage caused by accidents, improper handling, or misuse.
Loss or theft of jewelry or gemstones.
Alterations or repairs performed outside of Atlier Jewelry.
Please note that customized designs are also covered under the same terms for craftsmanship defects, but not for aesthetic preferences or post-approval changes.
3. Warranty Claim Process
If you believe your jewelry has a manufacturing defect:
Contact our support team at support@atlierjewelry.com with your order number and clear photos of the issue.
Our team will assess the situation and provide instructions for returning the item.
Once received and inspected, we will repair, replace, or, if necessary, issue store credit depending on the situation.
We cover return shipping costs only for approved warranty claims.
4. Jewelry Care Guidelines
Proper care helps preserve the brilliance and longevity of your jewelry.
Here are our recommended care tips:
Store your jewelry separately in soft pouches or boxes to prevent scratches.
Avoid exposure to chemicals, perfumes, and harsh cleaning agents.
Remove jewelry before swimming, exercising, or heavy household work.
Clean gently using a soft cloth or mild jewelry cleaner designed for precious metals.
Have your pieces professionally cleaned or inspected once a year.
By following these guidelines, you help ensure your jewelry remains as radiant as the day it was crafted.
5. Post-Warranty Services
Even after the warranty period, Atlier Jewelry offers:
Professional cleaning and polishing
Gemstone tightening or replacement
Replating services for gold and rhodium jewelry
These services may incur a minimal maintenance fee, quoted individually based on the required work.
6. Contact Us
For warranty claims, care questions, or maintenance services, please reach us at:
📧 support@atlierjewelry.com
📞 +00 012 345 6789
Our team is always here to ensure your Atlier Jewelry piece continues to shine beautifully through the years.
