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FAQs
Frequently Asked Questions.
Jewelry should be a joy from the moment you discover it to the day you wear it.
At Atlier Jewelry, we’ve put together answers to the questions our customers ask most, from shipping and returns to customization and payments.
If you need more help, our support team is always here for you.
Shipping Worldwide
We deliver safely and securely to customers around the world. Every order is carefully packaged and shipped with trusted carriers to ensure your jewelry arrives in perfect condition.
14 Days Return
We offer a 14-day return window on all eligible, non-custom pieces. If something isn’t quite right, we’re here to make it right.
Security Payment
Your security is our priority. All payments are processed through encrypted and verified gateways to ensure complete safety and privacy.
Standard orders typically arrive within 5–10 business days, depending on your location. Custom or made-to-order pieces may require additional production time.
Simply add the item to your cart and choose “Get a Quote.”
Our team will review your request and contact you within 24 hours with pricing based on your preferred materials and design details.
Yes. Once your order ships, you will receive a tracking number via email so you can follow your package in real time on our Tracking Page.
We offer a 14-day return policy on all ready-made items in their original condition.
Custom or personalized pieces are non-returnable due to their unique nature.
Yes, Atlier Jewelry ships worldwide. Shipping rates and delivery times vary by region and are calculated at checkout.
Absolutely. We use responsibly sourced metals, conflict-free gemstones, and ethically produced components across all our collections.
Your information is fully protected.
We use encrypted payment gateways and never store your financial details on our servers.
Yes, all pieces come with a one-year craftsmanship warranty covering manufacturing defects.
Wear-and-tear or accidental damage are not covered.
